Terms & Conditions
Welcome to our shop. By accessing this website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
Overview
This website is operated by Shotts & Stone Studio. Throughout the site, the terms “we,” “us,” and “our” refer to Shotts & Stone Studio. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms & Conditions.
Products & Handmade Nature
All items are handmade ceramics, and each piece is unique. Variations in shape, size, glaze, and color are natural and should be expected. These are not defects but part of the character of handmade work.
Use & Care
Our ceramics are made with durability in mind, but they should be handled with care. We are not responsible for damage caused by misuse, improper handling, or accidents after delivery.
If applicable, specific care instructions (dishwasher/microwave safety, etc.) will be provided with each item or on the product listing.
Orders & Payment
All prices are listed in [USD] unless otherwise stated. We reserve the right to modify prices, discontinue products, or limit quantities at any time without notice.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
Shipping
Please refer to our Shipping Policy for full details regarding processing times, delivery, and damaged items.
Returns & Exchanges
Due to the handmade nature of our products, all sales are final unless an item arrives damaged or defective.
If your order arrives damaged, you must contact us within [48–72 hours] of delivery with photos of the item and packaging. We will work with you to resolve the issue through a replacement, store credit, or refund where appropriate.
Limitation of Liability
We are not liable for any damages, injuries, or losses resulting from the use or misuse of our products. By purchasing, you agree to use all items responsibly.
Intellectual Property
All content on this site—including images, product designs, branding, and text—is the property of Shotts & Stone Studio and may not be used, reproduced, or distributed without permission.
Privacy
Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your information with third parties except as necessary to fulfill your order.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting to the website.
Contact Information
For any questions regarding these Terms & Conditions, please contact us.