Shipping Policy

Thank you for supporting handmade ceramics. Each piece is thoughtfully crafted and carefully prepared for its journey to you.

Processing Time

Ready to ship orders are processed within 5 -7 business days. Made-to-order items require up to 3 weeks processing time. Because each item is handmade, slight variations and occasional delays may occur—this is part of the beauty of small-batch work.

Shipping Methods & Delivery

Orders are shipped via [carrier(s), e.g., USPS, UPS, FedEx], and typically will arrive within 5-7 days. You will receive a tracking number as soon as your order is on its way.

Packaging & Fragility

Ceramics are inherently fragile, and extra care is taken to ensure your piece arrives safely. Each item is securely wrapped using protective materials and packed with intention to minimize movement during transit. While we do everything possible to protect your order, once a package leaves our hands, shipping conditions are beyond our control.

Damaged Items

In the rare event that your item arrives damaged, please contact us within [48–72 hours] of delivery at with:

Your order number
Photos of the damaged item
Photos of the packaging (including the box and any protective materials)

With this information, we will work with you to find a solution.

Lost or Missing Packages

If your package is marked as delivered but cannot be located, please first check with neighbors or your local carrier. If you still cannot find it, reach out and we’ll do our best to assist, though we cannot guarantee replacements for lost packages.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.